Frequently Asked Questions
Your guide to a seamless beauty experience at Urban Retreat.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. 100% of our Urban Retreat collection is cruelty-free, and the majority of our formulas are vegan-friendly. Please check individual product pages for specific ingredient certifications.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty essentials sooner.
What is your return policy for opened skincare?
We want you to love your glow. If you are not satisfied with a product, we offer a 30-day return window. For hygiene reasons, products must be at least 75% full to qualify for a refund or store credit.
Do you ship internationally?
Currently, we ship to the US, Canada, and the UK. We are working hard to bring Urban Retreat to more countries soon. Shipping fees and delivery times vary by destination.
How can I track my package?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.